Privacy Policy

Privacy Policy
Last Updated: 12 November 2025

At Desi Chai Australia (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://desichaiaustralia.com or engage with our premium chai and tea products.

  1. Information We Collect
    We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping/billing details provided during checkout or account creation.

  • Payment Details: Processed securely through trusted third-party payment providers (we do not store your payment information).

  • Website Data: Including your IP address, browser type, device, and browsing behaviour collected through cookies or analytics tools.

  • Communications: Information shared through forms, emails, or customer support.

  1. How We Use Your Information
    We use the collected information to:

  • Process and deliver your orders efficiently.

  • Provide customer support and respond to inquiries.

  • Personalise your shopping and browsing experience.

  • Improve our website, products, and marketing based on analytics insights.

  • Comply with applicable laws and prevent fraud.

We may also use non-identifiable data to better understand our customers’ preferences for chai, tea, and premixed tea blends to improve our offerings at Desi Chai Australia.

  1. Cookies and Tracking Technologies
    Our website uses cookies to improve functionality and enhance user experience. Cookies help us remember your preferences, analyse traffic, and deliver relevant content. By using our site, you consent to the use of cookies in accordance with this Privacy Policy. You can control or delete cookies at any time through your browser settings; however, disabling cookies may affect site functionality.

  2. GDPR Compliance (For EU Visitors)
    If you are visiting from the European Union (EU), the United Kingdom (UK), or the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • The right to access, update, or delete your personal data.

  • The right to restrict or object to data processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at info@desiteachai.com.

  1. Data Security
    We use secure hosting environments and encrypted transmission (SSL) to protect your information. While we follow best industry practices, please note that no online system is 100% secure.

  2. Sharing Information
    We do not sell or rent personal information. We may share limited data only with trusted third parties such as payment processors, shipping carriers, and analytics providers who assist in operating our business under strict confidentiality agreements.

  3. Your Rights and Choices
    You can:

  • Request a copy of your personal data.

  • Correct or delete your information.

  • Opt out of marketing emails by clicking “Unsubscribe” in our communications.

To make a request, contact us at info@desiteachai.com.

  1. Changes to This Policy
    We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will always be posted on this page with the revised date.

  2. Contact Us
    If you have any questions about this Privacy Policy or your personal data, please contact:
    Email: info@desiteachai.com
    Website: https://desichaiaustralia.com